Introduction
Roes Technology ("RoesTech", "we", "our", or "us") respects your privacy and believes personal information should be collected only when necessary.
Our approach is simple:
- We collect only the information needed to provide our services.
- We do not sell personal information.
- We do not use invasive advertising or tracking technologies.
- We strive to minimize the amount of customer information we retain.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Our Privacy Principles
Data Minimization
We collect only the information reasonably necessary to provide services, communicate with customers, process payments, and meet legal obligations.
No Sale of Personal Information
We do not sell, rent, trade, or broker customer information.
Limited Tracking
We do not use advertising trackers, behavioral profiling systems, or third-party marketing pixels.
Responsible Retention
We retain information only as long as necessary for business, legal, accounting, or operational purposes.
Information We Collect
Contact Information
When you contact us or request services, we may collect:
- Name
- Email address
- Telephone number
- Business name (if applicable)
Service Information
To diagnose and resolve technical issues, we may collect information relevant to the requested service, such as device type, operating system version, hardware specifications, software versions, network configuration details, and diagnostic information. We request only information relevant to the service being provided.
Billing Information
When services are purchased, we may collect billing name, address, invoice records, and payment records. We do not store payment card information unless required through a secure third-party payment processor.
Website Information
Our website may automatically collect limited technical information for security and operational purposes, including IP address, browser type, operating system, pages visited, and date and time of access. We use third-party infrastructure providers, including Cloudflare, to host and secure our website. These providers may process technical information in jurisdictions outside Canada.
Contact Form Submissions
When you use the contact form on our website, we collect the information you provide, which may include:
- Name
- Email address
- Phone number (optional)
- Your message
Contact form submissions are processed through Web3Forms, a third-party service, and forwarded to our email inbox. Web3Forms may process submitted data on servers outside Canada. We encourage you to review Web3Forms' Privacy Policy for details on how they handle data. Submitted information is used solely to respond to your enquiry and is not used for advertising or shared for marketing purposes.
When you use the contact form on our website, we collect the information you provide, which may include:
- Name
- Email address
- Phone number (optional)
- Your message
Contact form submissions are processed through Web3Forms, a third-party service, and forwarded to our email inbox. Web3Forms may process submitted data on servers outside Canada. We encourage you to review Web3Forms' Privacy Policy for details on how they handle data. Submitted information is used solely to respond to your enquiry and is not used for advertising or shared for marketing purposes.
Information We Do Not Intentionally Collect
We generally do not request or collect:
- Social Insurance Numbers
- Government identification numbers
- Banking credentials
- Unrelated personal information
- Sensitive personal information not required for the requested service
Customers should avoid submitting information that is not necessary for the service they are requesting.
How We Use Information
We use information only for legitimate business purposes, including providing requested services, responding to inquiries, scheduling appointments, creating invoices, processing payments, maintaining business records, improving service quality, maintaining website security, and complying with legal obligations.
We do not use customer information for targeted advertising.
Tracking, Cookies, and Analytics
We aim to minimize online tracking. Our website does not use advertising networks, retargeting systems, third-party marketing pixels, or behavioral profiling tools.
Cookies
We may use essential cookies required for basic website functionality. These cookies are not used for advertising or cross-site tracking.
Website Analytics
If website analytics are used, they will be configured to collect only aggregated, non-identifying information where practical. We may use privacy-focused analytics solutions that minimize data collection and avoid cross-site tracking.
Data Sharing
We do not sell or share personal information for marketing purposes. Information may be shared only with service providers necessary to operate our business, to comply with legal requirements, to protect our rights or safety, or with your consent.
Service providers may include website hosting providers, email providers, accounting and invoicing systems, and payment processors. These providers receive only the information reasonably necessary to perform their services.
Remote Support and Device Access
When providing technical support, Roes Technology may temporarily access customer devices, systems, accounts, or files. Access is used solely to provide the requested service.
Customers are encouraged to close or secure sensitive personal information before support sessions whenever practical.
Data Retention
We retain information only for as long as reasonably necessary to provide services, maintain customer records, meet tax and accounting requirements, resolve disputes, and comply with legal obligations.
When information is no longer required, it is securely deleted or anonymized where practical.
Security
We use reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, disclosure, loss, misuse, or alteration.
No system can guarantee absolute security, but we strive to use industry-standard practices appropriate for a small business environment.
Google Business Profile and Third-Party Services
Customers may choose to interact with Roes Technology through third-party platforms, including Google Business Profile, email providers, payment processors, and review platforms. Information submitted through those services is also subject to the privacy policies of those providers.
Roes Technology does not control the privacy practices of third-party services.
Your Rights
Subject to applicable law, you may request access to personal information we hold about you, correction of inaccurate information, withdrawal of consent where applicable, and information about how your information is used.
Requests may be submitted using the contact information below.
Children's Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will indicate the date of the most recent revision.
Contact Information
For privacy-related questions or requests, please contact:
- Email: contact@roestech.ca
- Phone: 226-336-7366